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Phonebulance
Warranty & Service Policy

Limited Warranty Coverage

Our warranty applies to all paid repair services and includes:

  • Parts & Labor: All repairs include both parts and labor. The warranty covers:
    • Replacement of any defective part used during the repair.
    • Labor for reinstalling or replacing defective parts.
    • Additional repair costs resulting directly from the original repair, if any.

Warranty Exclusions

The warranty does not cover the following:

  1. Subsequent Mishandling – Damage to the device frame due to mishandling.
  2. Water Damage – Any water or moisture-related damage.
  3. Accidental or Intentional Drops – Damage from drops or impact.
  4. Tampering with Internal Hardware – Unauthorized modification attempts.
  5. Customer-Initiated Repairs – Damage post third-party/DIY repairs.
  6. Software Issues Unrelated to the Repair – Malfunctions not linked to our service.
  7. New Damages Unrelated to the Original Repair – Damage after repair.
  8. Data Loss – Backup is the customer’s responsibility.
  9. Pre-Existing Conditions – Issues like prior water or frame damage.
  10. Home Button, Biometric Scanners, and Face ID/TrueDepth Camera Systems – No warranty for damage or failure of these sensitive components.

Device Replacement & Warranty Validity

  • Warranty is valid only for the original device and customer.
  • If irreparably damaged by our technician and payment was made, you may receive:
    • A fully functional refurbished device, or
    • A monetary equivalent based on the device’s fair market value (minus unpaid repair costs).

Service Authorization & Waiver

  • Authorize Phonebulance to perform the repair.
  • Acknowledge Phonebulance is not affiliated with Apple Inc.
  • Accept responsibility for data backup before repair.
  • Understand manufacturer warranties may be voided.
  • Provide accurate details about device condition.
  • Accept added charges if actual condition differs.
  • Release Phonebulance from liability unless due to severe negligence.
  • A non-refundable $30 service fee applies to all diagnostics or service attempts, even if the customer chooses not to proceed with the repair.

Repair Timeframe & Loaner Device Policy

  • Some repairs may take 3–7 business days.
  • Loaner phones may be available depending on stock and eligibility.

Warranty Term & Claims Process

  • 90-day limited warranty from service date.
  • Covers manufacturer defects in parts and service-related issues.
  • Phonebulance may repair or replace at its discretion.
  • Non-transferable; void if misused or altered.
  • Claims must follow our process and be submitted promptly.

Limitation of Liability

  • Phonebulance is not responsible for:
    • Data loss or corruption.
    • Indirect, incidental, or consequential damages.
    • Damages beyond the total amount paid for the repair.
  • Note: Liability is limited to the extent allowed by applicable law.

Agreement to Terms

By requesting service with Phonebulance, you confirm that you understand and accept these terms and conditions.

For warranty claims or questions, please contact us directly.

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